Terms and conditions

www.closmonicord.com (hereafter called ‘The Site’) is published by Lambert & Co. (hereafter called ‘Lambert & Co.’ or ‘the Company’) and headquartered at Vérac, 15 Lieu-Dit le bourg, 33240 Vérac, under the SIRET number499 1525 99 000 12and registered under the VATintra-Community VAT numberFR35493152599.

These general terms and conditions apply to all orders made on the Site for all products and services provided by the Site. These terms and conditions are permanently accessible in French and English so they can be read or printed at anytime. In case of differences between the two versions, the French version shall prevail.

Lambert & Co. reserves the right to adapt or modify at any moment the general terms and conditions. The version that will apply to any particular order is the set of conditions ‘live’ online at the point of making the aforementioned order. It follows that making an order via the Site implies the total acceptance of these conditions. 

I - CUSTOMER

While signing up with the Site and saving personal details, the Customer must ensure that all information is complete, accurate and up to date. In case of an error in the inputting of Customer details, Lambert & Co. will not be held responsible for any delay/impossibility of delivery

II - PRODUCTS

The products for sale are those which are described by the Site on the day that the Customer visits the Site, stock permitting. Lambert & Co. makes every effort to accurately present and describe the products to best inform the Customer. It is, however, possible that the website may contain minor errors, that the Customer should recognize and accept.

III - ORDER

Orders can only be made by respecting the procedure put in place by Lambert & Co., namely the completion of several steps which the Customer must complete to validate an order. Every order validated by the Customer is a contract of sale and implies the acceptance of these conditions.

An email of confirmation outlining the order (products, prices, availability, quantity, etc) will be sent to the Customer by Lambert & Co.. To this end, the Customer formally accepts the use of email as a means of confirmation from Lambert & Co. regarding the contents of an order. At all events, invoices are available in ‘my account’ on the Site – order history.

 The Customer has 14 (fourteen) days to initiate the retraction procedure, and this from the date of reception of the order.

IV - PRICES AND PAYMENT

The prices displayed on the website are in Euros, VAT included for European buyers, shipping excluded.

The total price of the order for European buyers (taxes and shipping included) is indicated on the ‘shopping cart’ page.

All prices shown are calculated with VAT included, which may vary depending on the destination country.

Lambert & co reserves the right to modify the prices at any moment but the prices debited will be those on the Site at the moment of making the order.

All products are payable from the confirmation of the order.

Payment will occur via the secured payment platform Stripe Payments Europe, Ltd.. The Customer recognizes that the communication of their card number is authorization for the debiting of the products ordered.

The information registered with and kept by Lambert & Co. constitutes the proof of the order and of past transactions. The information registered with Stripe Payments Europe, Ltd. is the proof of the financial transaction.

V - SHIPMENT AND DELIVERY

Deliveries are made via La Poste, Mondial Relay, DHL or UPS, FedEx or DHL depending on the option chosen by Lambert & Co.

Delivery is made to the address indicated by the Customer. This should be the Customer’s residence, a work address or the residence of a person chosen by the Customer. Lambert & Co. cannot deliver to hotels or to postboxes.

Parcels are dispatched within 2 days. The Customer has a responsibility to ensure that all address information is correct and complete so that the delivery delay can be met. Examples of necessary information are street name and number, building, floor, access codes, interphone codes etc.

Lambert & Co. will deliver orders within a maximum delay of 12 (twelve) working days for a delivery within Metropolitan France and within 20 (twenty) working days for an international delivery counting from the day following the confirmation of the order. In the case of failing to meet this maximum delay, except in the case of circumstances beyond Lambert & Co.’s control, the Client can demand the termination of the sale and obtain in a maximum delay of 14 (fourteen) days a refund for the amount paid at the point of sale.

The delays above are only indicative and refer to the average delivery and preparation time. Lambert & Co. cannot be held responsible for any delay that is beyond its control.

We deliver to various countries a cross the globe: Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Liechtenstein,  Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden and North America. Other countries will be added over time.

A contribution to the shipping cost are calculated on the basis of value and the Products selected:

Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Liechtenstein,  Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden : 

VI - EXCHANGE, RETURNS AND RIGHT OF CANCELLATION

You have a right of cancellation within a 15 days term. The maximum delay for Lambert & Co. to process a refund to the Client in the case of the retraction of an order is 14 (fourteen) days, once the physical order has been recuperated. The shipping costs to return the goods is at the Client’s expense.

Return goods must be packed in the original packaging and original condition.

VII - WARRANTIES

Conforming to the law, Lambert & Co. will not be held responsible for any problem that arises owing to the use of the internet. This includes all situations that are inherently linked with the internet, for example, a breakdown in service, an external interruption, the presence of viruses or anything that qualifies as force majeure.

In case of the occurrence of a force majeure event, the concerned party must inform the other party by signed for letter in a maximum delay of 15 days counting from the occurrence of this event. In addition to events considered force majeure or accidental by French law and French courts, the following events are considered as force majeure events: partial or total strikes, lock-outs, riots, boycotts or other industrial action and commercial disputes, civil unrest, insurrections, wars, bad weather, epidemics, transport delays, earthquakes, fires, storms, floods, water damage, governmental or legal restrictions, legal modifications to forms of commercialization, computer break-down, telecommunication blockages including cabled and Hertzien networks and all other situation independent of the will of either party that prevents the normal execution of the contract. All obligations will be suspended for the duration of the force majeure event without indemnity. If the force majeure event lasts for over 3 (three) months, the contract can be terminated without indemnity by either party.

Lambert & co conforms to the French Consumer Code and the French Civil Code of 2005-136 17th February 2005. Below are the relevant extracts.

Article L.211-4 of the French Consumer Code: “The vendor is required to deliver a product that complies with the contract and shall be liable for any non-compliances existing upon delivery. The vendor shall also be liable for non-compliances resulting from the packaging, the assembly or installation instructions where the vendor is liable under the contract for assembly/installation or where it was carried out under the vendor’s responsibility.”

Article L.211-5 of the French Consumer Code: “To comply with the contract, the product must: 1. Be fit for the use normally expected of an item of its type and, where appropriate: correspond to the description given by the vendor and have all the qualities presented to the purchaser by the vendor in the form of a sample or model; have the qualities that a purchaser can legitimately expect given the public statements made by the vendor, producer or his representative, in particular in advertising or labeling; or 2. Have the characteristics defined by mutual agreement by the parties or be fit for all special uses sought by the purchaser which the vendor was made aware of and accepted."

Article L.211-12 of the French Consumer Code: “Legal action based on non-compliance is time-barred two years after the delivery of the product.”

Article 1641 of the Civil Code: “The vendor is subject to the warranty against hidden defects in the sold product rendering it unfit for its intended use, or which so impair such use that the purchaser would not have bought it or would have paid a lower price, had the purchaser been aware of the defect(s)”.

Article 1648 of the Civil Code: “The action based on redhibitory defects must be brought by the purchaser within a period of two years following discovery of the defect.

Legal Information

Please remember that it is your responsibility to make all appropriate efforts to protect your data and/or software while surfing on the internet.

I. PUBLISHER

Lambert & Co. SARL
15 Lieu-Dit Le Bourg

33240 VERAC

registered at the Chamber of Commerce in Libourne, France under the number 493 152 599, with Madame Audrey Bakx as Managing Director

Contact : info@closmonicord.com

II. HOSTING SERVICES

OVH

III. COLLECTING INFORMATION

This website has been declared to CNIL, and Lambert & Co. fully complies with the law n° 78-17 of 6th January 1978.


All information related to the Customer’s account will be used solely and expressly within the relationship between the Customer and the Company.

This information will never be sold or shared with third-parties and used for the sole commercial purpose in relation with www.closmonicord.com

Financial transactions will only be handled by PayPal or Banque Populaire.

In order to improve the Customer’s experience, www.closmonicord.com uses cookies. This means that the Customer does not have to sign in every time they return to the site. A cookie is a coded information saved on the hard disk that serves to recognize a user. The Customer can delete cookies by deactivating this function on their internet browser.